Tag Archive from: leadership qualities
Demonize Amazon? Nope! Study Them.
Americans have a great thirst for buying large quantities of things at the cheapest price possible. But, how is it that one business delivers on that desire and creates superior customer service while others view customers as a commodity for shareholder value? How does one company deliver value as talent […]
Another Shocking Back Story About United Airlines
If only 13% of the world’s workers are fully engaged, there is a high probability that a wide variety of senior executives are disengaged, going through the motions and making decisions without questioning overall impact on the business. In The Workplace Engagement Solution (Career Press), I highlighted United Airlines as an employer […]
Mid-Management. Engagements Final Frontier
In a Harvard Business School study, mid-level managers emerged as the most disengaged of all workers. This is not a big surprise. Mid-managers are overworked, undervalued, and the most at-risk employees during layoffs. Academics and business authors routinely suggest that we get rid of them as a first step to […]
How One Boss Changed My Entire Life
Doing the right thing seems to be as much the product of instinct as intelligence. Today, a dear friend and I are getting together with our former boss – Gail Angel. I have not seen her in twenty-three years! Gail owned one of the most successful staffing companies in […]
United Airlines – The Shocking Back Story
This past year, United Airlines was perhaps this years biggest demonstration in how a disengaged employee culture can impact consumers. Almost all of us witnessed security guards dragging a semi-conscious passenger off of his flight. While the guards were not employees of the airline, the UA employees took a minor […]
Why Chief Human Resource Officers Can Become CEOs
Virtually every business publication and relevant academic research paper indicate that attracting, developing and motivating talent is the single most important element in successful business today. One of the most common failures with CEOs not reaching the objectives of their business plan is in their refusal to take charge of […]
Is This Man A Tipping Point for All of Us?
In the last few days, I’ve made a couple of feeble attempts to say anything about the sexual harrassment scandal with Harvey Weinstein as well as our President. But, I actually have quite a bit to say. When I was in my 20s & 30s, I worked in business development. […]
Conquering Change – How to lead rather than follow a rapidly accelerating world
We live in tumultuous times. The industrial revolution is being replaced so quickly that few people have adequately defined “what’s next.” But the prelude to change is already in front of us. Simply play out the impact of 3D printing, Artificial Intelligence, Robotics, Virtual Reality, and Information Filtering and we […]
Why Your Employer Brand is Definitively More Important Than Your Consumer Brand
Who would you rather work for? United Airlines or Southwest? Google or Yahoo? Vons/Safeway or Trader Joe’s? Consider the following. Whatever talent you attract is what your organization becomes to the world and to the consumer. If you can’t attract the best talent in your industry, you will never achieve category leadership. […]
The 7 Engagement Questions Every CEO Needs to Answer
I wrote The Workplace Engagement Solution with a commitment to define a practical and actionable response to disengagement. According to Gallup’s last global survey, about 87% of the world’s workers are disengaged. The consulting world treats employee engagement as a chronic illness. Surveys tell us how big the problem is. It is […]