Tag Archive from: enegagement
Why Is The Average Tenure of Trader Joe’s Cashiers 19 Years?
The employee engagement issues tend to be on full display in the grocery industry. Customer and employee engagement is directly impacted by CEOs who go for the lowest prices or premium buying experiences, but rarely both. But there is a big problem with the commodity-driven and mediocre store experiences. […]
The Single Most Important Trait in a Hire? Surprise!
“Years ago, we were in the midst of making a difficult hiring decision between three very good attorneys. You made a statement that left a deep impression on me. I asked for your opnion and you said, ‘Hire the candidate that is going to be the most grateful.’” This […]
Engagement. Mid-Management’s Final Frontier!
Success in management requires learning as fast as the world is changing. Warren Bennis In a recent Harvard Business School study, mid-managers emerged as the most disengaged of all workers. This isn’t a big surprise. Mid-managers are overworked, undervalued and are the most at-risk employees during lay-offs. […]
Why Active Learners Own the Future
We used to derive our security from a job. Today we find our security from growth. In many ways, I believe this was always the case. Eleanor Roosevelt once said, “I believe the most important characteristic parents ought to foster in their children is curiosity.” Active learning is […]
Why is Your Employer Brand More Important Than Your Consumer Brand?
Who would you rather work for? United Airlines or Southwest Airlines? Google or Yahoo? Vons/Safeway or Trader Joe’s? Odds are high that you have identified the better employer with each example simply through word-of-mouth or direct customer experience. Or, you might be seriously interested in working for one of these organizations so […]
One Innovation That Will Change Entire Categories of Work
Picture this. You’ve wanted a new BMW convertible for quite some time. You get a promotion and a bonus. Your first thought is to order your brand new car. So you go to BMW’s website and build the car online with all of the options, “Individual” paint and leather […]
Are Roseanne & Samantha Bee Symptoms of Progress?
Perhaps it would be valuable for us to view the cancellation of the Rosanne Show not as a political move but as a stand against the vulgar and coarse energy that is growing throughout our culture. I am impressed with Bob Iger, who once again, is standing for the values […]
Trapped by Frenzy? How About A Cure?
“One reason most people never stop thinking is that mental frenzy keeps us from having to see the upsetting aspects of our lives. If I’m constantly brooding about my children or career, I won’t notice that I’m lonely. If I grapple continuously with logistical problems, I can avoid contemplating little […]
Is Your Industry Shrinking or Growing?
Right now, the acceleration of change is creating radical new predictions about how much disruption will happen with all of us who work. For the creative, adaptive and active learner, the road ahead is filled with opportunity, excitement, and growth. In fact, there are enormous options for professionals who become […]
Demonize Amazon? Nope! Study Them.
Americans have a great thirst for buying large quantities of things at the cheapest price possible. But, how is it that one business delivers on that desire and creates superior customer service while others view customers as a commodity for shareholder value? How does one company deliver value as talent […]