Tag Archive from: enegagement
How Bias Got Burned Out of My Soul
When I began leading seminars I was a pile of bias, a judgment machine that ran without the benefit of truth. A bit of compassion might be in order, I had almost lost my life to differences and bias – several times – and had the deep wounds to prove […]
Why is United Airlines Turning Into a Consumer Battlecry?
We watched the passenger being injured and dragged off the plane. The world rises in anger. Within hours, CNN’s Aviation Specialist Richard Quest cynically predicts consumers will be back “as if nothing happened” in a matter of days. The implication is that Americans want large quantities of cheap stuff and […]
Inspired Work’s First Annual Disengaged Employee of the Year Award
We were going to wait until the end of the year to take nominations for “Disengaged Employee of the Year Award” but after careful consideration, Sean has set a bar so thoroughly in the winning position, we are throwing in our chips today. Please, please, please, this is not a […]
What is an Engagement CEO?
According to Gallup, only 13% of the world’s workers are engaged. How are we getting anything done? Well, we are doing it in a trance. Many of my readers were taken with the shocking levels of disengagement behind the debacle at United Airlines. But, the only thing I have learned […]
The Shocking Back Story Behind Yesterday’s Debacle at United Airlines
Yesterday’s shocking customer service blunder at United Airlines was yet another example of an employee culture so disengaged that we end up dragging a semi-conscious passenger in front of the world. The UA “culture” treats its own employees so badly that incidents like this happen routinely. This morning, I spoke […]
Silicon Valley’s Bizarre, Shocking, Exciting, & Scary New Conversation
Last year, Elon Musk was speaking at Recodes annual Code Conference in Palos Verdes, California. He said something that captured my imagination to such a bizarre degree that I think about his statement on a daily basis. He said, “We could already be playthings in a simulated-reality world run by […]
The Astonishing Tenure of Trader Joe’s Cashiers
Did you know that the average tenure of a Trader Joe’s cashier is 18 years? Every other week, we drive from the beach to make our Trader Joe’s run. Saturday was the date. As we neared our favorite cashier, she flashed her signature grin and called out, “Hi, it’s […]
I DON’T HAVE TIME: The Newest Killer of Change
It takes a certain degree of courage to change one’s life. I know this because I have observed thousands of people make life-changing decisions and all the themes that become part of the journey from dissatisfaction to fulfilling their deepest career ambitions. In 1990, I designed The Inspired Work […]
The Shocking Reason Many Stand at the Sidelines
3rd in a series in How We Kill Off Change & Engagement: Welcome to Aimlessness. In today’s world, there is an epic to-the-death fight taking place between many of our people and change. Thus far, change is winning every round. One of the reasons average organizations have such dismal […]
How To Kill Change On-The-Spot
Yesterday, we published an introduction regarding how we use four “filters” to kill off change. All of these filters are driven by fear of change. The first one is cynicism. I’m sure we can find that in our culture. It is the filter we use to slowly talk us out […]