Tag Archive from: employee engagement programs
This is The Single Most Important Trend in Work
The American spirit was founded on optimism, which is vastly different than hope. Because hope requires no action. Optimism is the belief that our actions will lead to better lives. The famed psychiatrist Silvano Arieti once said, “The world’s mental institutions are filled with creative thinkers.” True creativity requires action. […]
Why is It Time to Turn Human Resources Into Profit Centers?
“HR is not a match for sexual harassment. It pits male sexual aggression against a system of paperwork and broken promises, and women don’t trust it. For 30 years we have invested responsibility in HR, and it hasn’t worked out. We have to find a better way.” Caitlin Flanagan – […]
Why the Employer Brand is the Most Important Brand of All
Who would you rather work for? United Airlines or Southwest Airlines? Google or Yahoo? Vons/Safeway or Trader Joe’s? Odds are high that you have identified the better employer with each example simply through word-of-mouth or direct customer experience. Or, you might be seriously interested in working for one […]
Wedding Bells for Underemployment & Employee Disengagement!
It is quite possibly the biggest wedding of all time. Millions are coming. Have you joined the registry? Our country is in the midst of the largest restructuring of work since the beginning of the Industrial Revolution. The growing disappearance of task work is creating a crisis of […]
How Southwest Airlines Continues to Fly High
There was a time when airline travel represented a special occasion. People dressed up, flight attendants served great food, and everyone had plenty of legroom. Today, airline travel is by and large a commodity. Unfortunately, when most CEOs decide their business is a commodity, they also treat the customers and […]
Does Your Bank Love You or View You as an Easy Mark?
Many consumers pay little attention to the quality of certain vendors. Banking is all the same right? And yet, we find that the CEO or owner of all businesses sets the tone in how customers and employees are treated. In 1990, I launched Inspired Work out of my condo […]
Why Brick & Morter Retailers Are Joining the Boneyard
#Americans have a great thirst for buying large quantities of things at the cheapest price possible. This thirst has led many consumers to lower their standards of the “customer experience” and far too many CEOs are buying into that notion, setting a low bar with disengaged workers, shoddy check-out […]
Why Is The Average Tenure of Trader Joe’s Cashiers 19 Years?
The employee engagement issues tend to be on full display in the grocery industry. Customer and employee engagement is directly impacted by CEOs who go for the lowest prices or premium buying experiences, but rarely both. But there is a big problem with the commodity-driven and mediocre store experiences. […]
The Single Most Important Trait in a Hire? Surprise!
“Years ago, we were in the midst of making a difficult hiring decision between three very good attorneys. You made a statement that left a deep impression on me. I asked for your opnion and you said, ‘Hire the candidate that is going to be the most grateful.’” This […]
7 Questions Every CEO Needs To Answer About Talent
I wrote The Workplace Engagement Solution with a commitment to define a practical and actionable response to disengagement. It’s a big deal. According to Gallup’s last global survey about 87% of the world’s workers are disengaged. In our country, billions of productivity per day are removed from our economy because so many […]