Tag Archive from: ceo
How HR Professionals Lose Their Lives Through Competency
It was 1990 and one of the nation’s largest banks was starting to fall apart. A rather visionary human resources executive came to one of our first programs to evaluate whether we could help their employees do more than simply transition into another job. Soon after her attendance, hundreds of […]
Why is United Airlines Turning Into a Consumer Battlecry?
We watched the passenger being injured and dragged off the plane. The world rises in anger. Within hours, CNN’s Aviation Specialist Richard Quest cynically predicts consumers will be back “as if nothing happened” in a matter of days. The implication is that Americans want large quantities of cheap stuff and […]
What is an Engagement CEO?
According to Gallup, only 13% of the world’s workers are engaged. How are we getting anything done? Well, we are doing it in a trance. Many of my readers were taken with the shocking levels of disengagement behind the debacle at United Airlines. But, the only thing I have learned […]
The Shocking Back Story Behind Yesterday’s Debacle at United Airlines
Yesterday’s shocking customer service blunder at United Airlines was yet another example of an employee culture so disengaged that we end up dragging a semi-conscious passenger in front of the world. The UA “culture” treats its own employees so badly that incidents like this happen routinely. This morning, I spoke […]
The Astonishing Tenure of Trader Joe’s Cashiers
Did you know that the average tenure of a Trader Joe’s cashier is 18 years? Every other week, we drive from the beach to make our Trader Joe’s run. Saturday was the date. As we neared our favorite cashier, she flashed her signature grin and called out, “Hi, it’s […]
The Great Sales Disconnect – Why some people don’t even sell themselves
There is a huge disconnect between what constitutes old and new sales techniques. Drawing healthy and effective attention to ourselves is one of the most crucial skills of thriving in the modern world. It is more of a skill library than one single ability and it includes being able […]
The Shocking Truth About “Disunited” Airlines
In 2015, a sizeable group of past and current United Airlines employees signed a petition filed by change.org demanding the resignation of United Airlines CEO Jeff Smisek. It called Smisek out for cutting costs at the expense of services and taking steps that damage retirees – all actions the group […]
What Is An Engagement CEO?
If only 13% of the world’s workers are engaged, the probability is fairly high that many CEOs are not taking charge of their culture. While surveys and leadership development are valuable pieces of employee engagement, personal transformation is even more critical. Most employees are overwhelmed with the pace of change […]
Blow Up Hr – Again?
I love Harvard Business Review. Between The Atlantic Review and HBR help me appear to have at least an additional 10 IQ points. However, this months cover story “It’s Time To Blow Up HR and build something new” offers little in terms of new thought and misses the boat on the most critical […]