Showing Post from: Employee Engagement
A Whole New Game to Solve Underemployment
Those of us who work or employ others are swimming through larger and larger waves of change. But, many are losing faith they will play valuable roles in the future or progress economically. This past year, I came to the conclusion that much of the turmoil rolling through our […]
Why Brick & Morter Retailers Are Joining the Boneyard
#Americans have a great thirst for buying large quantities of things at the cheapest price possible. This thirst has led many consumers to lower their standards of the “customer experience” and far too many CEOs are buying into that notion, setting a low bar with disengaged workers, shoddy check-out […]
Why Is The Average Tenure of Trader Joe’s Cashiers 19 Years?
The employee engagement issues tend to be on full display in the grocery industry. Customer and employee engagement is directly impacted by CEOs who go for the lowest prices or premium buying experiences, but rarely both. But there is a big problem with the commodity-driven and mediocre store experiences. […]
7 Questions Every CEO Needs To Answer About Talent
I wrote The Workplace Engagement Solution with a commitment to define a practical and actionable response to disengagement. It’s a big deal. According to Gallup’s last global survey about 87% of the world’s workers are disengaged. In our country, billions of productivity per day are removed from our economy because so many […]
Engagement. Mid-Management’s Final Frontier!
Success in management requires learning as fast as the world is changing. Warren Bennis In a recent Harvard Business School study, mid-managers emerged as the most disengaged of all workers. This isn’t a big surprise. Mid-managers are overworked, undervalued and are the most at-risk employees during lay-offs. […]
Why is Your Employer Brand More Important Than Your Consumer Brand?
Who would you rather work for? United Airlines or Southwest Airlines? Google or Yahoo? Vons/Safeway or Trader Joe’s? Odds are high that you have identified the better employer with each example simply through word-of-mouth or direct customer experience. Or, you might be seriously interested in working for one of these organizations so […]
One Innovation That Will Change Entire Categories of Work
Picture this. You’ve wanted a new BMW convertible for quite some time. You get a promotion and a bonus. Your first thought is to order your brand new car. So you go to BMW’s website and build the car online with all of the options, “Individual” paint and leather […]
Underemployment – The New American Way of Life?
In a recent survey, 48% of Americans characterized themselves as underemployed. Underemployment is holding three jobs to make ends meet. And yes, that father is an insurance worker by week and an Elvis for pool parties. Underemployment is having a masters degree and serving coffee to make the […]
Is Sending Spam Killing Your Business?
SPAM is taking e-mail, which is a wonderful tool, and exploiting the idea that it’s very inexpensive to send mail. – Bill Gates Years ago, Xerox was faced with its biggest business crisis to date. Ronald Reagan had just eliminated trade tariffs. The influx of new copier equipment turned […]
What is the Fuel That Makes Life Worthwhile?
“There are people in every time and every land who want to stop history in its tracks. They fear the future, mistrust the present, and invoke the security of a comfortable past which, in fact, never existed.” – Robert Kennedy In 1968, Robert F. Kennedy urged Americans to think […]